Shipping policy
We offer delivery within Australia for eligible products. All prices below are in AUD and include GST where applicable.
| Destination | Standard | Express | Free standard from |
|---|---|---|---|
| New South Wales (NSW) | $9.95 | $15.95 | $150 |
| ACT, NT, Queensland, South Australia, Tasmania and Victoria | $14.95 | $19.95 | $190 |
| Western Australia (WA) | $19.95 | $24.95 | $290 |
Free standard shipping applies when the eligible order value reaches the stated threshold after discounts, excluding shipping charges. Express delivery is not included in the free standard shipping offer. Available delivery options and the final charge are displayed at checkout.
Product packs of 5 kg or more, cases of drinking water and True Protein products are currently available for store collection only. A cart containing these items may require collection or separate arrangements; contact us before ordering if you need assistance.
Delivery instructions and safe drop
If you request authority to leave a parcel, please provide a safe location in your delivery instructions. Safe drop is subject to Australia Post’s service conditions and the delivery driver’s assessment; it is not guaranteed. Contact us promptly if a parcel is missing. Giving delivery instructions does not remove your rights under the Australian Consumer Law.
Please check your address carefully. If a parcel is returned because the supplied address is incorrect or it was not collected, contact us to arrange the next step. We will explain and obtain your agreement to any applicable redelivery charge before sending it again. We do not charge you to correct our own delivery error.
Click & Collect
Collection is free from Shop 1&2, 681 Pittwater Road, Dee Why NSW 2099. Please wait for your ready-for-collection notification before visiting and bring your order confirmation. If someone else will collect your order, please let us know beforehand.
Dispatch and delivery
We dispatch orders on Wednesdays and Fridays. Orders received and paid before 12 noon on Tuesday are scheduled for Wednesday dispatch; orders received and paid before 12 noon on Thursday are scheduled for Friday dispatch. All cut-off times are Sydney local time, including daylight saving where applicable. Orders received and paid at or after a cut-off are scheduled for the next dispatch round, subject to stock availability.
Standard and Express orders follow the same processing and dispatch schedule. Express provides a faster postal service after dispatch; it does not include priority processing or same-day dispatch. If a scheduled dispatch falls on a NSW public holiday, dispatch moves to the next business day.
We use Australia Post for eligible deliveries. Tracking details will be provided when available. Postal transit time starts after dispatch and varies by destination and carrier conditions. If an item is unavailable or dispatch is delayed, we will contact you with the option to wait or receive a refund for the affected item.
If your order arrives damaged, contains an incorrect item, or has not arrived as expected, contact orders@discountedvitamins.com.au with your order number and photos where available so we can investigate and help resolve the issue. Your Australian Consumer Law rights remain unchanged.