Privacy policy

Last updated: 2 November 2026

Our business and contact details

Dee Why Discount Vitamins is operated by Discounted Vitamins Pty Ltd (ABN 18 143 987 973), Shop 1 & 2, 681 Pittwater Road, Dee Why NSW 2099, Australia. Contact orders@discountedvitamins.com.au or (02) 9984 7536 for privacy enquiries.

Delivery, collection and customer support

We use your order details and contact information to prepare purchases, arrange delivery or collection, and assist with returns. Our staff enter the necessary recipient details into Australia Post’s booking service, including your name, address and delivery instructions, and your email or phone number where needed for delivery notifications. Our orders@discountedvitamins.com.au mailbox uses Microsoft 365/Outlook to receive and respond to enquiries and retain related correspondence. Please do not include payment-card details or unnecessary sensitive health information in emails or order notes.

Invoices and order documents

We use Shopify Order Printer and Order Printer Pro (Shop Circle) to prepare and print invoices and order documents. Relevant data includes names, email addresses, phone numbers, billing and delivery addresses, purchased items, prices, discounts, taxes, payment status and delivery instructions. These details support document generation and record keeping. Order Printer Pro may temporarily cache order data and retain operational records. Where a document link is provided, access may involve request and authentication data. Treat invoice links as private. See Order Printer Pro’s Privacy Policy.

Service providers and overseas processing

Our Shopify customer-data hosting location is the United States. Order Printer Pro reports processing through providers in the United Kingdom, European Economic Area and United States, with other countries possible. Microsoft and our other service providers may also process information outside Australia. Processing locations depend on the service used. We do not promise Australian-only storage.

Payments and communications

Our checkout uses Shopify Payments and offers Afterpay where available. Payment providers process payment details and security checks; we use transaction and payment-status information to administer orders and refunds. Our checkout currently does not display email, SMS or WhatsApp marketing sign-up options. Order confirmations, invoices, delivery or collection updates and customer-support messages are separate from promotional communications.

Abandoned checkout emails

We use Shopify Flow and Shopify Messaging to send automated reminders about an incomplete checkout to eligible customers subscribed to email marketing, subject to applicable consent requirements and messaging preferences. We use your contact information, checkout items and value, marketing subscription status and subsequent checkout or purchase activity to decide whether to send a reminder. Our current workflow waits approximately 10 hours after the abandoned-checkout trigger and checks that you have not placed an order or abandoned another checkout since the workflow started, and that at least one checkout item is available and in stock. Delivery is subject to these checks and is not guaranteed at an exact time. You can use the unsubscribe option in a marketing message or contact us to update your preferences. These reminders are separate from confirmations and updates for completed orders, and from Shop reminders.

Shop reminders and marketing choices

Shop remarketing is enabled for cart reminders, back-in-stock alerts, price-drop alerts and browse-abandonment reminders based on activity on our storefront. Eligible Shop users may receive email or push reminders, subject to Shopify's rules and their preferences. These reminders are separate from our checkout marketing sign-up options. You can manage Shop notification preferences through Shop and use any unsubscribe option provided in the message. For promotional messages sent by our store, we rely on consent or another basis permitted by applicable law and provide an opt-out. You can also contact us to update your marketing preferences. Opting out of marketing does not stop necessary order or service communications.

Cookies, analytics and Shopify enhanced services

We and Shopify use cookies and similar technologies to operate checkout, maintain sessions, protect the Services, understand use and support applicable personalization and advertising features. Shopify Network Intelligence is enabled for our store. Shopify may combine information about your interactions with our store with information from your interactions with other merchants and Shopify to provide Enhanced Services, including improvements, personalization and advertising-related services. Hiding marketing sign-up at checkout does not disable this processing. See “Relationship with Shopify” below for further information and privacy choices.

Where a cookie or data-sharing preference control is available, you can use it to manage the relevant choices. You can also manage cookies in your browser, although blocking necessary cookies may affect checkout or other functions. Visit the Shopify Privacy Portal to learn about requests and choices relating to Shopify's processing, including deletion and advertising-related sharing. Rights and available controls depend on your location and applicable law.

Privacy requests and complaints

Contact us using the details above to request access or correction, or to raise a privacy concern. Tell us what happened and how we can contact you. We may verify your identity, investigate with relevant service providers, and respond with the outcome and any proposed steps within a reasonable period and applicable legal time limits. If unresolved, you may contact the Office of the Australian Information Commissioner, where applicable. Records required for legal obligations or disputes may need to be retained.

Dee Why Discount Vitamins operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dee Why Discount Vitamins is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Payment and financial information including transaction details, payment method, payment confirmation and refund information. Payment providers collect and process card or account details needed to complete payment; our staff use the payment and transaction information available to us to administer your order.
Account information including your account contact details, sign-in or verification information, preferences and settings, as applicable to the account service you use.
Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use information for the abandoned checkout emails, Shop reminders and Shopify enhanced services described above. Any promotional communications sent by our store are subject to applicable consent requirements and marketing preferences, with an option to unsubscribe. Providing an email address to complete an order does not by itself mean that you have subscribed to every marketing channel.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With Shopify and relevant partners to support the enhanced services, personalization and advertising-related processing described in this policy, including services based on interactions with other merchants and Shopify. Their processing is also explained in their own privacy notices. Applicable rights to object or opt out depend on your location; see the Shopify Privacy Portal and the choices described below.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain financial and transaction records, including orders, invoices, receipts, refunds, payment records and essential related correspondence, for at least seven years after the relevant transactions are completed, or longer where required by law.

Our normal retention period for general enquiries that do not form part of a transaction or ongoing matter is 12 months after the enquiry is closed. Temporary downloaded files and duplicate working or printed copies are normally securely deleted or shredded within 90 days after the work is completed, once a complete and reliable master record has been retained. This does not apply to original records needed for financial, legal or other continuing purposes.

We suspend routine disposal where records are needed for an unresolved complaint, return, dispute, investigation or legal obligation. Other personal information is retained only for as long as reasonably necessary for the purpose for which it is held. When no longer needed, we take reasonable steps to securely delete or de-identify it. Service-provider backups and independently retained records may follow different retention cycles or legal requirements; these periods are not a promise of immediate deletion from every system.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. Use the unsubscribe option in a promotional message, manage your Shop notification preferences, or contact us about our store's marketing communications. Necessary account, purchase, invoice, delivery, collection and support messages may continue after you opt out of marketing.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at orders@discountedvitamins.com.au. Our contact address is Shop 1 & 2, 681 Pittwater Road, Dee Why NSW 2099, Australia; phone (02) 9984 7536.