FAQ's

When will my order be dispatched?

We dispatch on Wednesdays and Fridays. Orders received and paid before 12 noon Tuesday are scheduled for Wednesday dispatch; orders received and paid before 12 noon Thursday are scheduled for Friday dispatch. Orders received at or after a cut-off move to the next dispatch round, subject to availability. Cut-offs use Sydney local time. If a dispatch day falls on a NSW public holiday, dispatch moves to the next business day. We will contact you if your order is delayed.

Does Express mean same-day dispatch?

No. Standard and Express orders use the same dispatch schedule. Express is a faster postal service after dispatch and does not include priority processing. Transit times vary by destination and Australia Post conditions.

What are the shipping charges?

NSW: Standard $9.95, Express $15.95, free Standard from $150. ACT, NT, Queensland, South Australia, Tasmania and Victoria: Standard $14.95, Express $19.95, free Standard from $190. WA: Standard $19.95, Express $24.95, free Standard from $290. All amounts are AUD. Free Standard thresholds apply to eligible order value after discounts, excluding shipping charges. Express is not free at these thresholds.

Can every product be delivered?

Delivery is available within Australia for eligible products. Product packs of 5 kg or more, cases of drinking water and True Protein products are currently collection-only. A cart containing these products may require collection or separate arrangements. Please contact us before ordering if you need assistance.

When can I collect my order?

Click & Collect is free. Wait for your ready-for-collection notification before visiting Shop 1 & 2, 681 Pittwater Road, Dee Why NSW 2099. Your order confirmation alone does not mean your order is ready. Bring your confirmation and let us know beforehand if someone else will collect for you.

How can I track my order?

We use Australia Post and provide tracking details when available after dispatch. Contact orders@discountedvitamins.com.au with your order number if you need help or your parcel has not arrived as expected.

Can I cancel my order or change my address?

Contact orders@discountedvitamins.com.au as soon as possible. We will confirm whether a change or cancellation can be accommodated before dispatch. Changes may not be possible after dispatch. Your Australian Consumer Law rights remain unchanged.

Can I return a product if I change my mind?

We do not offer returns or exchanges solely for change of mind. Your rights for faulty, unsafe, incorrectly supplied or misdescribed goods remain available under the Australian Consumer Law, including for opened or sale products. Contact us with your order number or other proof of purchase so we can help. See our Return and refund policy for details.

What if my item arrives damaged or incorrect?

Contact orders@discountedvitamins.com.au with your order number and photos where available. We will assess the issue and arrange the appropriate remedy. We cover reasonable return postage where a problem is confirmed to be covered by consumer guarantees. Original packaging is not required for a consumer-guarantee claim.

Can I ask for my parcel to be left in a safe place?

You can provide delivery instructions requesting a safe location. Safe drop is subject to Australia Post conditions and the driver’s assessment, and is not guaranteed. Your Australian Consumer Law rights remain unchanged.

How do I enquire about practitioner products?

Products marked “Contact store” are for enquiry only and cannot be purchased through checkout. Contact our team to confirm availability and any consultation requirements.

How long do you keep my information?

We retain financial and transaction records and essential related correspondence for at least seven years after the relevant transactions are completed. General enquiries are normally retained for 12 months after closure. Temporary duplicate working copies are normally disposed of within 90 days after completion once a reliable master record is retained. Legal obligations and unresolved matters can require longer retention. See our Privacy policy for details.